Kimora Lee Simmons

frequently asked questions

When will my order be processed? How long will it take for my order to arrive? Do you ship orders outside of the United States? Do you ship to military addresses or P.O. Boxes? Which credit cards do you accept? Do I have to pay with a credit card? Can I pay by personal check or money order? What is your return policy? Do you have a catalog? I want to become a model, what should I do? I want to purchase an item that I see online, but you don't have my size/color. Will it be coming back in stock? My credit card was declined, but the charge is showing on my credit card. What happened? I just ordered something, but now it's on sale. Do you honor price adjustments? What are your shipping rates? What is the Wish List used for? How can I track my package? How do I use my Gift Card or Store Credit online? Can it be used in retail stores? Is your site secure? Why do I not see the security lock symbol? I received my order, but one item was missing. What happens now? Do you ship to military addresses or P.O. Boxes? I just placed my order, but I forgot to use the promotional code/the code didn't process. What should I do? How do I know what hat size to pick?

When will my order be processed?

If your order fits all authorization criteria, then all orders placed Monday - Friday before 2pm EST will ship out the same business day. All other orders will ship on the following business day.
WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS.

Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. *These reasons are subject to change at any time.

Different billing & shipping addresses entered
Past history of fraud or chargeback has been assigned
Unable to verify billing address information (i.e. non US credit cards)

Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. *These reasons are subject to change at any time.

Different billing & shipping addresses entered
Past history of fraud or chargeback has been assigned
Unable to verify billing address information (i.e. non US credit cards)

How long will it take for my order to arrive?

We DO NOT ship nor deliver on holidays or weekends. If your order fits all authorization criteria then your order will ship on time. All orders placed before 2pm EST will ship out the same day. All orders placed after 2pm EST will ship out the following business day.

UPS Ground = guaranteed 1 to 5 business days

UPS 3 Day Select = guaranteed 3 business days

UPS 2nd Day Air = guaranteed 2 business days

UPS Next Day Air = guaranteed next day delivery

Track your package at http://www.ups.com/

INTERNATIONAL MAIL ADDRESSED

GLOBAL EXPRESS
MAIL (EMS)5

AFRICA: DEC 11

ASIA/PACIFIC RIM: DEC 15

AUSTRALIA / NEW ZEALAND: DEC 15

CANADA: DEC 16

CARIBBEAN: DEC 15

CENTRAL & SOUTH AMERCIA: DEC 11

MEXICO: DEC 15

EUROPE: DEC 15

MIDDLE EAST: DEC 15

MILITARY MAIL ADDRESSED TO

EXPRESS MAIL
MILITARY SERVICE (EMMS)1

APO/FPO AE ZIP 090-092: DEC 19

APO/FPO AE ZIP 093: N/A

APO/FPO AE ZIP 094-098: DEC 19

APO/FPO AA ZIP 340: DEC 19

APO/FPO AP ZIP 962-966: DEC 19

MILITARY MAIL ADDRESSED TO

PRIORITY MAIL

APO/FPO AE ZIP 090-092: DEC 11

APO/FPO AE ZIP 093: DEC 4

APO/FPO AE ZIP 094-098: DEC 11

APO/FPO AA ZIP 340: DEC 11

APO/FPO AP ZIP 962-966: DEC 11

MILITARY MAIL ADDRESSED TO

PARCEL POST

APO/FPO AE ZIP 090-092: NOV 13

APO/FPO AE ZIP 093: NOV 13

APO/FPO AE ZIP 094-098: NOV 13

APO/FPO AA ZIP 340: NOV 13

APO/FPO AP ZIP 962-966: NOV 13

UPS Ground = guaranteed 1 to 5 business days

UPS 3 Day Select = guaranteed 3 business days

UPS 2nd Day Air = guaranteed 2 business days

UPS Next Day Air = guaranteed next day delivery

Track your package at http://www.ups.com/

MILITARY MAIL ADDRESSED TO

PRIORITY MAIL

APO/FPO AE ZIP 090-092: DEC 11

APO/FPO AE ZIP 093: DEC 4

APO/FPO AE ZIP 094-098: DEC 11

APO/FPO AA ZIP 340: DEC 11

APO/FPO AP ZIP 962-966: DEC 11

MILITARY MAIL ADDRESSED TO

PARCEL POST

APO/FPO AE ZIP 090-092: NOV 13

APO/FPO AE ZIP 093: NOV 13

APO/FPO AE ZIP 094-098: NOV 13

APO/FPO AA ZIP 340: NOV 13

APO/FPO AP ZIP 962-966: NOV 13

Do you ship orders outside of the United States?

YES! We ship to most international destinations.

Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available.
Exact shipping prices are unknown until you proceed through the checkout process.
Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from UPS and your local customs department. eFashion Solutions is not responsible for any of these costs.
Tracking numbers are available for UPS delivered packages.

Please see our shipping options below.

Orders weighing 5 pound or less:
USPS Standard - Delivery time = 7 - 21 days
USPS Global Express - Delivery time = 3 - 5 days

Orders weighing OVER 6 pounds:
USPS Global Express - Delivery time = 3 - 5 days

We ONLY ship to the following countries:
*Country list is subject to change at any time.

United States	Iceland
Antigua and Barbuda	Ireland
Argentina	Israel
Aruba	Italy
Australia	Jamaica
Austria	Japan
Bahamas	Korea (North)
Belgium	Korea (South)
Bermuda	Luxembourg
Brazil	Mexico
Canada	Netherlands
Cayman Islands	Netherlands Antilles
China	New Zealand
Denmark	Norway
Dominica	Poland
Dominican Republic	Portugal
Finland	Puerto Rico
France	Russian Federation
France, Metropolitan	Singapore
French Guiana	South Africa
Germany	Spain
Greece	Sweden
Greenland	Switzerland
Guam	Trinidad and Tobago
Heard and McDonald Islands	Turkey
Hong Kong	United Kingdom
Hungary

AUTHORIZATION: International orders may be required to fax/scan proof of being cardholder in order to prevent credit card fraud. Additional information will be emailed once the order has been received. For more information, please call our Customer Service department.

INTERNATIONAL MAIL ADDRESSED

GLOBAL EXPRESS
MAIL (EMS)5

AFRICA: DEC 11

ASIA/PACIFIC RIM: DEC 15

AUSTRALIA / NEW ZEALAND: DEC 15

CANADA: DEC 16

CARIBBEAN: DEC 15

CENTRAL & SOUTH AMERCIA: DEC 11

MEXICO: DEC 15

EUROPE: DEC 15

MIDDLE EAST: DEC 15

MILITARY MAIL ADDRESSED TO

PRIORITY MAIL

APO/FPO AE ZIP 090-092: DEC 11

APO/FPO AE ZIP 093: DEC 4

APO/FPO AE ZIP 094-098: DEC 11

APO/FPO AA ZIP 340: DEC 11

APO/FPO AP ZIP 962-966: DEC 11

MILITARY MAIL ADDRESSED TO

PARCEL POST

APO/FPO AE ZIP 090-092: NOV 13

APO/FPO AE ZIP 093: NOV 13

APO/FPO AE ZIP 094-098: NOV 13

APO/FPO AA ZIP 340: NOV 13

APO/FPO AP ZIP 962-966: NOV 13

YES! We ship to most international destinations.

Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available.
Exact shipping prices are unknown until you proceed through the checkout process.
Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from UPS and your local customs department. eFashion Solutions is not responsible for any of these costs.
Tracking numbers are available for UPS delivered packages.

Please see our shipping options below.

Orders weighing 5 pound or less:
USPS Standard - Delivery time = 7 - 21 days
USPS Global Express - Delivery time = 3 - 5 days

Orders weighing OVER 6 pounds:
USPS Global Express - Delivery time = 3 - 5 days

We ONLY ship to the following countries:
*Country list is subject to change at any time.

United States	Iceland
Antigua and Barbuda	Ireland
Argentina	Israel
Aruba	Italy
Australia	Jamaica
Austria	Japan
Bahamas	Korea (North)
Belgium	Korea (South)
Bermuda	Luxembourg
Brazil	Mexico
Canada	Netherlands
Cayman Islands	Netherlands Antilles
China	New Zealand
Denmark	Norway
Dominica	Poland
Dominican Republic	Portugal
Finland	Puerto Rico
France	Russian Federation
France, Metropolitan	Singapore
French Guiana	South Africa
Germany	Spain
Greece	Sweden
Greenland	Switzerland
Guam	Trinidad and Tobago
Heard and McDonald Islands	Turkey
Hong Kong	United Kingdom
Hungary

INTERNATIONAL MAIL ADDRESSED

GLOBAL EXPRESS
MAIL (EMS)5

AFRICA: DEC 11

ASIA/PACIFIC RIM: DEC 15

AUSTRALIA / NEW ZEALAND: DEC 15

CANADA: DEC 16

CARIBBEAN: DEC 15

CENTRAL & SOUTH AMERCIA: DEC 11

MEXICO: DEC 15

EUROPE: DEC 15

MIDDLE EAST: DEC 15

Do you ship to military addresses or P.O. Boxes?

Yes, we ship to PO Boxes and Military addresses within USPS capabilities!
All packages are shipped via the United States Postal Service (USPS). Sorry, express shipping and tracking capabilities are not available at this time.

Military Deliveries
Please note that the average delivery time is 18 to 45 days
Must enter APO or FPO as your city and select AP, AA, or AE as your state from the pull down box.
P.O. Box Deliveries
Please note that the average delivery time is 7 to 30 days

Which credit cards do you accept?

We accept:

Visa, Master Card, American Express and Debit / Check cards.

We accept:

Visa, Master Card, American Express and Debit / Check cards.

Do I have to pay with a credit card? Can I pay by personal check or money order?

Sorry, we do not accept personal checks. We do accept Money Orders.
Money orders are a form of payment that can be purchased through a Western Union or a bank for cash.

Placing a money order is just as easy as placing a regular order with your Credit Card or ATM debit Card.
Here are the steps of how to place your money order:

1. Select your items that you wish to purchase and place them in your shopping cart.
2. Continue through the checkout procedure (filling in your information) until the last page where you have the option to use either your credit card or money order. Click on the "Money Order" button.
3. On this screen you will be presented with your total money order amount and a Reference #. If you need to change your address or your shipping method, click on the "edit" buttons. Print this screen and mail it in with your money order. Your order will be shipped out after the money order and reference information is received.

**All money orders must be in US funds or they will be returned.

Mail To:
ATTN: Money Orders
eFashion Solutions
80 Enterprise Avenue South
Secaucus NJ, 07094
USA

Sorry, we do not accept personal checks. We do accept Money Orders.
Money orders are a form of payment that can be purchased through a Western Union or a bank for cash.

Placing a money order is just as easy as placing a regular order with your Credit Card or ATM debit Card.
Here are the steps of how to place your money order:

**All money orders must be in US funds or they will be returned.

Mail To:
ATTN: Money Orders
eFashion Solutions
80 Enterprise Avenue South
Secaucus NJ, 07094
USA

What is your return policy?

Only items that have been purchased from this website can be returned according to the following policy.

- Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
- Customers will be responsible for all shipping costs unless the product(s) received was damaged.
- All returns must be sent back within 35 days of the invoice date.
- Any returns received within a 90 day period, must be an exchange or store credit only.
- All other returns will be sent back to the customer.
- All returns MUST be in saleable condition and include its original packaging with tags attached.
- Invoice # and Billing Name must appear on the Return/Exchange Form.
- If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: